Frequently Asked Questions

When should I expect my order?

All of our products are customized and designed to meet our clients needs. In order to guarantee freshness, our products are handcrafted and made to order. This process usually take 5 business days.

Can I track my package?

Once your order is in the packaging and shipping stage you will receive an email with your tracking number.

What do I do if my order states delivered but I haven’t received it?

Before reaching out to us via email, please make sure you have done the following:

Please refer to your tracking number. It will state whether your items were delivered to a receptionist, office, or mailbox. Also, check with neighbors to ensure it was not delivered to the wrong address. After these options please contact USPS at 1-800-ASK-USPS® (1-800-275-8777) to inquire about the delivery of your package. OR contact FedEx at 1-800-GoFedEx and provide you tracking number.
If you believe you have done all of the above and still can't find your package, please email us with your order details. Email: La.belskincare@gmail.com We will get back to you within 24 business hours.

Do you offer Refunds?

All sales are final. Refunds are made on a case by case basis. Once your order is placed there can not be any changes made. Please be sure to verify your order as well as the address before submitting.

Do you offer exchanges?

We only exchange items that are damaged or defective or cause a visible reaction to skin. Please email La.belskincare@gmail.com for further assistance. Please include name, order number, item damaged/defective, and images of damages or your skin reaction. *Please note, purging during the first 90 days is normal and not considered a reason for refund.

Do you ship Internationally?

Yes, we do ship internationally. International orders are subject to duty tax. Cost of shipping will be calculated at checkout and the amount paid covers shipping exclusively.